FAQ's

What personal information do you collect when I shop online?

We collect basic details such as your name, email, phone number, delivery address, and limited usage data (like pages visited or device type). This helps us process your orders and improve your shopping experience.

How is my personal data used?

Your information is used to:

Process orders

Manage your account

Contact you for updates

Improve website performance

Share offers (only if you opt in)

We do not sell your data.

Is my information shared with anyone?

Only with trusted partners like payment gateways, delivery services, or analytics providers—strictly for operational purposes. These partners must follow privacy and security standards.

Do you use cookies on the website?

Yes, we use session and persistent cookies to remember your preferences, secure your account, and enhance your browsing experience. You may disable cookies, but some features may not function properly.

Are my payment details secure?

Yes. We use secure and recognized payment gateways that encrypt your information. However, no online transmission can be guaranteed 100% secure.

What is the exchange policy for your clothing collections?

Each outfit is eligible for exchange only once for:

Size

Alteration

Style change

Items must be unused, unwashed, and returned within the defined exchange window mentioned on the product page.

Do different collections (like Co-ord Sets, Dresses, Tunics, Jackets, etc.) have different sizing?

All collections follow our standard size chart, but fit may vary based on silhouette. Please refer to the size guide on each product page for accurate measurements.

Are the themed collections (Woodland Whispers, Valley of Flowers, Bombay Affair, Island Escape) limited edition?

Some themed capsules are seasonal or limited edition. Once sold out, selected pieces may not be restocked.

Can I get customization or alterations on my order?

Light alterations (like sleeve or length adjustments) may be possible depending on the outfit. Customization availability is mentioned on the product page.

What happens if I provide incorrect address or contact details?

You are responsible for entering correct information. Incorrect details may delay delivery or lead to failed shipments.

Do you store my data permanently?

No. We retain personal data only as long as required for order fulfilment, legal compliance, dispute resolution, and service improvement.

Can I shop without creating an account?

Yes, you can checkout as a guest. However, creating an account allows faster checkout, order tracking, and personalized recommendations.

What should I do if I face an issue while using the website?

You can reach out through the contact details available on our website. Issues related to payment, login, product pages, or exchanges are resolved promptly.

Are the product colors exactly the same as shown in the photos?

We use high-quality photography, but slight color variations may occur due to lighting or screen differences.

How do I choose the right size?

We recommend referring to the detailed size chart available on each product page for the most accurate fit. If you find yourself between two sizes, choosing the larger size will offer a more relaxed and comfortable fit.

Do your outfits fit true to size?

Yes, our outfits are designed to fit true to size. Any specific fit details or variations will be clearly mentioned in the individual product description.